History of Aviation
Aviation Abbreviations
Airport & Airlines terms & Codes Emergency
First Aid
Equipments
Procedures
Resume Writing
Preparing for an Interview
What makes a successful candidate
Group discussions
Basic responsibilities of an Airhostess / Steward
Passenger care
Understanding our emotions
Active Listening
Body Language
Managing difficult customers
Managing stress
Self confidence
Types of behavior
Using positive words
The art to good conversation
Making your voice interesting
Telephone etiquettes
Creating rapport on the telephone
How to handle complaints
The art of staying silent
Coping with nervousness and stress
While giving interview Grooming
Stages of make up
Personal hygiene
Appearance and postures
